1.How do I order online?
(1) Choose the products (the appropriate quantities, sizes, etc) you want to purchase, add the item to your cart.
(2) Click the Checkout button.
(3) Confirm your delivery information, make sure your billing address matches the shipping address .. You can then go to the box.
(4) You can confirm your payment information and choose your payment method.Enter your redemption code if you have any.
(5) Review the order information before submitting.You need to complete the information of your credit card and make sure that the information is authentic and matching.
(6) Then you will receive an email confirmation of the order.
2.Is it safe to use my credit card?
It is safe to use your card crédito.Debido to our secure socket layer (SSL) is the industry standard and the best software to encrypt electrónico.Se commerce transactions your credit card number and credit details. < br />
Three. What are your payment terms?
We accept the following credit cards directly with our account: Visa, Master card etc. For the first time customers, Please make sure you place your order to your billing address, or we will deny orders transacción.También paid by Western Union and HSBC (a kind of bank transfer). If you wish to pay by bank transfer, please do not hesitate to contact us for more details.
It would take 8-14 days to arrive at your door, besides, we will process the order within 2 days. In most cases items are received within 10 days, but we say 12 days in case of delays.
We will ship your order via EMS or DHL.After your order is shipped, we provide the tracking number.You can monitor your goods through the following website.
EMS website: http://www.ems.com.cn/english.html < br />
DHL website: http://www.dhl.com/en.html of
If the customs want you to pay tax fee and it is below € 50, which will be responsible for half impuestos.Y rate our customer is responsible for the left half of the tax rate.
5.Cuáles are your shipping rates?
The postage depends on the amount of orders.
We will provide the tracking number by email once their products are envían.Le recommend you place your order at least 3 weeks before holidays to allow sufficient time for delivery as possible.
June. I can change or cancel an order?
When an order is sent to us from our site, tend not to change or cancel your pedido.La order will be processed automatically as soon as you click "check out". You can contact us with our customer department if you wish make a change as soon as you want cambiar.Sin But due to the above, we can not guarantee that your order will be changed. We send the products after your order with us in a few hours.
If you are not satisfied with our product, you must contact us within a week.All items sent back to us must be in original condition ienot worn, altered or washed, with all tags atadas.Usted must pay the costs shipping and will be charged 20% of the amount of your order in our restocking fee.
If the package arrived, but do not want to sign on it and the parcel returns to us, we will charge 20% of the order amount in our shipping fee.
If the order is returned to us costs us so many shipping fee, choose the package leaves us not to us, then we will charge you 50% of the order amount because we lose the shipping fee and the item.
August. My credit card was declined, now what?
There are several reasons why a credit card transaction declined.
The most common reason is that the address you entered is not the same address on your card crédito.Si this happens, try again with the correct billing address.
Please note that only VISA, MasterCard, JCB. We do not accept gift cards at this time.
A simple typing error may also cause the transaction to be refused, including entering the number of bad credit card, expiration date or incorrect CVN-code (the security number on the back of the card).
If your credit is still not admitted that I have some suggestions:
- Wait one day and try again
- Make sure your card is still not over its limit
- Make sure your card has not expired
- Make sure you typed the name correctly on the front of the card
- Try a different credit card
9. How to get the wholesale price
If you buy more than 6 pcs, we can offer wholesale prices mayor.Y you should talk with our customer service. By the way, wholesale only accept Western Union and HSBC.El price wholesale depends on the quantity of your order.